How To Withdraw Money at OLG Lottery In Canada?

OLG Lottery in Canada offers many online games to play. When you win there are many ways to withdraw your winning amount. 

You can withdraw money either online at OLG website or offline at the OLG lottery retailer stores.

Lotto Max, Lotto 6/49, Daily Grand, Daily Keno, and Ontario 49, and Encore are available for purchase online.  You can Buy tickets here. Some draws, including Lightning Lotto and Lottario, are available in-store only. 

Withdraw Money at OLG Lottery Online

Withdrawals from your OLG account are made through Electronic Funds Transfer and are deposited directly into your bank account within 3-5 business days.

• To process a withdrawal, you must first register your bank account. This is a one-time process, provided you do not change bank accounts.
• To do this, you will need to know your bank institution, transit and account numbers and upload banking documents to OLG for verification. 
• To make sure the process goes as smoothly as possible, carefully read the instructions, include the correct bank account information and provide the correct documents with all the required information included.

Documents you need to submit are as follows:

• Bank Statement – either downloaded, copied, or photographed and recent (within 2 months)
• Void Cheque – this includes electronic void cheques, photos or copies of a void cheque
• Cleared Cheque – this can be a copy or other electronic image and recent (within 2 months)

Verification typically takes less than 5 business days however it may be longer depending on the volume of requests. 

If you have been waiting for more than seven (7) days, you can contact them.  

When the account if verified, the ability to withdraw funds is enabled.

After your account has been set up and verified, withdrawals are easy. 

• Simply select the amount of money you want to withdraw and follow the steps. 
• You are only permitted to have one successful withdrawal request per day.  Withdrawal requests are reviewed and approved daily. 
• Once approved, they are sent to the bank, where the banking systems take over.  You should expect a withdrawal request to take 3 to 5 business days to reach your bank account. 
• If there is an issue with your withdrawal, OLG will contact you via email.

Note that all the documents must include your Name, Address and bank account information:

Your digital document(s) could be rejected for several reasons, including if the document was an unsupported file type, or was too blurry to read, for example.

During the withdrawal process, OLG also verify Player’s identity to meet FINTRAC regulations.  Your documents may not have met the requirements or further documentation was required.  Check or account inbox or email for a message from their Accounts Team.

Reverse or Cancel Withdraw

If you do not want to make a withdrawal or you changed your mind or wanted to change the amount of your withdrawal then it can be reversed on the condition that OLG  haven’t already processed your transaction, you can then cancel it and request a new one if you choose.

You can check the status or cancel the transaction in the Banking section of ‘My Transaction History’.  Withdrawals that can be canceled with have the option displayed.

How to check if your withdrawal request is complete

You can check if your withdrawal is complete in the Banking section of ‘My Transaction History’.

Click on the Player Icon beside ‘My Balance’. A drop-down menu will appear.

Select ‘My Transaction History’, which will take you to a page displaying all your previous transactions on OLG.ca.
Select the ‘Banking’ tab to see your deposits and withdrawals. Note, follow the same process above to cancel a withdrawal request.  

If you are using OLG lotto app then do the following:

• Go to the navigation icon:
• Android: Located at the top left of your screen in app (three vertical lines) 
• iOS: Go to ‘More’ on right of bottom navigation in app (ellipses icon)
• Select on ‘My Account & Transactions’ under ‘Account’ section
• Select ‘My Transaction History’ under ‘History’ section
• Select ‘Banking’ to see your deposits and withdrawals.

Withdraw Money at OLG Lottery Offline

At all of the OLG retailer stores you can withdraw money or request for withdrawals if you win the OLG lotteries.

Prizes Under $1,000

• Sign your lottery winning ticket and visit any OLG retailer.
• Redeem the prize—cash or a credit to your debit card, subject to store limit (typically up to $1,000; terminals may only handle up to $50 at some locations).
• Bring valid ID if requested (e.g., age verification).

Or visit the Prize Centre:

• Call 1‑800‑387‑0098 to schedule an appointment.
• Larger prizes may require an interview and presentation of ID or photo.

Mail-in claims are possible, but expect 6–8 weeks for processing.

Prizes above $1,000

• For wins above $1000, you need to visit the prize centre and claim.
• Prizes over $10,000, especially for insiders or group claims, involve further verification (calls, interviews, documentation)

Major Takeaways

You need to claim the winning ticket within a time period that is one year. Prizes below $1000 can be claimed at lottery retailer. More than $1000 you need to visit the prize centre.

Playing online you can redeem the wins online and make a withdrawal request which happens through EFT and the winning money you get back in your bank account in 3 – 5 days.

FAQs